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  We are here, period, and you can count on us. We are here 24 hours a day, 7 days a week and 365 days a year. You will always get a live engineer when you call to work with you on your particular issues regardless of time or holidays. We have spend many Christmases working with our client because we are the only ones who would. Fanatical? Perhaps. But the cliché of “taking care of our customers” rings true with us.